F A Q

Yes, we ship all over the world. Shipping fees will be calculated and displayed at checkout. We launch various discounts and shipping promotions all year round, follow our store to grab exclusive offers.

Delivery time varies by region. Domestic orders take 5–7 business days after processing. International shipments generally arrive in 7–16 business days. Complete tracking information will be sent to your registered email once your package is dispatched.

We cooperate with global mainstream logistics providers and local regional courier partners. You can choose your preferred delivery method on the checkout page.

Once your order is shipped, a tracking number and tracking link will be sent to your email. You can enter the tracking code on our "Track Order" page to check real-time logistics status.

You can apply for returns within 30 days after receiving the parcel. All returned items must be unused, intact and kept with original packaging. Contact support to get a valid return address first. Refunds will be issued after we receive and inspect the goods. Clearance and customized products cannot be returned.

You can reach us via the website live chat or support email. Our service team will reply to all messages within 24 working hours.

Import duties and taxes are charged by local customs authorities, which are not included in our product and shipping fees. Buyers shall bear all relevant customs charges.

Please take clear photos of packages and defective items within 48 hours after receiving goods, then send them to customer service. We will arrange free reshipment or full refund after verification.